Cancellation/Refund Policy

1.Cancellation Window: •Customers have the flexibility to cancel their reservation without any penalties or fees up to four days prior to the scheduled zipline activity. This policy allows individuals to make changes to their plans or unforeseen circumstances that may arise, ensuring a hassle-free experience for our valued customers. Whether it's a change in availability, a sudden change in weather conditions, or any other personal reasons, we understand that flexibility is essential. By providing this cancellation window, we aim to accommodate our customers' needs and provide them with the utmost convenience when it comes to their zipline adventure. •Please note that if you decide to cancel your booking within three days of the scheduled activity, there is a possibility that you may not be eligible for a full refund. It is important to be aware of this policy as it may vary depending on the specific terms and conditions set by the activity provider. Therefore, we recommend reviewing the cancellation policy carefully before making any changes to your plans. Keep in mind that certain circumstances, such as unforeseen emergencies or extenuating circumstances, may be considered exceptions to this policy, and it is advisable to contact the activity provider directly to discuss your situation and explore potential options for a refund or rescheduling.

2.Refund Eligibility: •If a cancellation is made within the specified cancellation window, customers may be entitled to a full or partial refund. •Refunds are subject to a review of the individual case and may be determined based on factors such as operational constraints, weather conditions, or other unforeseen circumstances. •If a cancellation falls outside the specified cancellation window, customers may not be eligible for a refund.

3.Refund Process: •To request a cancellation and refund, customers must contact our customer support team via phone or email. •Provide the necessary details of your reservation, such as booking reference number, date of the activity, and participant names. •Our customer support team will review your request and initiate the refund process if eligible. •Refunds will be processed within 2-3 business days, and the time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.

4.Partial Refunds and Fees: •In certain cases, a cancellation made within the specified cancellation window may be subject to a cancellation fee or a percentage-based deduction from the total amount paid. •Any applicable fees or deductions will be communicated at the time of cancellation.

5.Rescheduling: •If you wish to reschedule your zipline activity instead of canceling, please contact our customer support team as soon as possible. •We will make every effort to accommodate your request for a new date and time, subject to availability and any applicable terms and conditions.