Black Eagle's Eco- Adventures LLP
Room No:30/720-15,
Fathima complex,
Opp. Nandilath G mart,
Calicut rd,Perinthalmanna ,
Malappuram -679322 operates the activity,Eagle's Flight -Indias Longest zipline at Suryanelli, kolukumalai peak ,Munnar and all publicity and promotion of adventure activity is done under the brand name ‘Black Eagle's Eco-Adventures LLP.
OUR CONTRACT
*It is essential that you carefully read and understand these terms and conditions (“Terms”), which contain important information. They constitute the contract between you and us for the services provided by us and set out the basis of your legal relationship with us. The Terms also govern your use of this Website. Use includes accessing, browsing, or registering to use our Website. By using this Website, you agree to and accept these Terms. By booking with us for the services provided by us you acknowledge that you have read and understood and that you agree to be bound by these Terms.
PLEASE READ THESE TERMS CAREFULLY. THIS MAY AFFECT YOUR LEGAL RIGHTS. If you do not agree to the Terms then you must not use this Website or our services.
PRICES AND VALIDITY
* Prices are based on costs applicable at the time the content was uploaded on the Website and therefore may be subject to variations. We reserve the right to adjust prices until you have made full payment for your experience. Dates, prices and itineraries are indicative only and subject to change.
ASSUMPTION OF RISK
* Outdoor recreation, by its very nature, carries with it certain inherent risks that cannot be eliminated regardless of the care and steps we have taken to avoid injuries. You acknowledge that these outdoor activities can cause loss or damage to your equipment, accidental injury, illness, inconvenience or discomfort or in extreme cases, permanent trauma, disability or death. By booking with us you personally, knowingly, and voluntarily agree to assume all risks associated with the activities to the maximum extent permitted by law.
*We will not be liable for any delay in, change to or cancellation of any activities or experiences due to Force Majeure. Force Majeure means a circumstance beyond the reasonable control of us and includes, but is not limited to, war or threat of war, riot, civil strife, terrorist activity, industrial dispute, disease, industrial or nuclear disaster, adverse weather conditions (including heavy rainfall, hail etc.), fire and strikes.
CANCELLATIONS AND REFUNDS
•CANCELLATIONS BY YOU
* If you wish to cancel all or any part of your booking, notification of cancellation must be given to us in writing. You will be charged (i) no cancellation fee for cancellations notified to us more than seven (7) days before the activity and (ii) 100% of the total booking cost for cancellations notified to us seven (7) days or less before the activity. The applicable cancellation fees and charges will be determined by the date when we receive written confirmation of cancellation. We reserve the right to deduct any cancellation charges from your booking payments.
No refunds will be made if you leave an activity or experience for any reason after the activity or experience has begun.
•CANCELLATIONS BY US
*We reserve the right to cancel activities and will advise you of such cancellations. In this case we will offer you alternative arrangements and if the price of your alternative booking is of lower value than the original booking we will refund the difference to you.
*If you do not accept alternative arrangements we will refund all payments you have made to us, less any unrecoverable costs incurred by us, but to the extent permitted by law we will not be liable under any circumstances whatsoever for any claims made by you for any additional costs incurred by you.
* We can only offer to reschedule your booking (where applicable) during the current season at the time of the original booking. If this is unacceptable to you we shall refund to you your payment (less any unrecoverable costs or cancellation charges).
CHANGES TO YOUR EXPERIENCE
*Changes may occur because of Force Majeure, poor road conditions, weather, availability of land or sea transport, vehicle breakdowns, or other circumstances beyond our control. By accepting these Terms you accept that such changes may occur.
*Where changes occur we will, where practical, advise you or your travel agent (if any) of such changes. We do not accept any responsibility for loss of enjoyment, delays or compensation resulting from changes due to Force Majeure or any reasons beyond our control.
AUTHORITY OF THE LEADER
*During all activities the decision of our leader, guide or representative will be final on all matters likely to affect the safety and wellbeing of the experience or activity. You must, at all times, strictly comply with the laws and customs of all places visited. Should you fail to comply with the above, or should you interfere with the wellbeing of the group then the trip leader, guide or company representative reserves the right to order you to leave the experience or activity immediately with no right of refund.
SAFETY
*As you will appreciate, our activities will have strict safety requirements that you must adhere too. By agreeing to these Terms you also agree to adhere to all safety requirements which may be given at any point in time before, during or after the activities or experience.
*We will supply clients with suitable protective gear which must be worn at all times. We and its service providers take no responsibility for clients failing to wear the required safety gear or follow the directions of the supervising staff. Clients choosing to undertake activities with or without supervision do so entirely at their own risk and fully accept that such activities may carry the risk of injury or death.
* We reserve the right to ask any person partaking in any activity or experience to leave or not to take part if they refuse to adhere to the safety requirements.
COMPLAINTS
If you have any complaint about your experience or activity, you must make it known at the earliest opportunity to us, we will, where possible, take appropriate action. If you are not satisfied with our response and feel your enjoyment is likely to be significantly affected you should notify us in writing and we will do our best to resolve the problem. If, at the end of the experience, you feel your complaint has not been properly dealt with you must notify us in writing within 30 days of the end of your experience.
PRE-EXISTING MEDICAL CONDITIONS
* It is your responsibility to advise us of any pre-existing medical conditions that might reasonably be expected to increase the risk of you requiring medical attention, or that might affect the normal conduct of your experience or activity and the enjoyment of other party members. You may be required to provide an assessment of your medical condition from a qualified medical practitioner if requested by our employees or suppliers. We reserve the right, at its sole discretion, to cancel your booking and refund the money paid by you, less any unrecoverable costs.
*We also reserve the right to cancel your participation in an activity at any time, including after the commencement of your activity, with no right of refund if your medical condition could be reasonably expected to affect the normal conduct of the activity.
HEALTH AND FITNESS
The zipline experience requires a certain level of physical fitness. Generally, the activity is moderate however at times it can be unstable ground surfaces, sometimes involving steep ground and excessive heat. If you have any doubts about the content of your experience please discuss your needs with us before you book. We reserve the right, at its discretion, to cancel your booking and refund the money paid by you, less any unrecoverable costs, if it is deemed that your health and fitness is not suitable for the experience booked.
AGE LIMITS
People under the age of 15 cannot book the activity. A responsible adult must accompany all minors. We reserve the right to refuse participation to any minor they deem unsuitable for the activity.
PUBLICITY
You agree to the photographing, filming, or videotaping of you while you are taking part in the zipline activity and grant us and any of our assigns the irrevocable and irreversible right to reproduce, use and publish such material for any such purpose as we may deem necessary or related to our business and the promotion or marketing of our activities.
DISCLAIMER
* Adventurous activities are potentially hazardous with a danger of personal injury. By booking your ticket you are aware of and accept these risks and will be responsible for your own and your groups actions and involvement. An instructor who holds the relevant awards or qualifications will lead these activities and will maintain a high level of safety throughout the activity. To enable us to manage these risks you agree to acknowledge the need for responsible behaviour and that the instructors’ word is final on all matters of safety. You confirm that you are familiar with the nature of the activities that you wish to undertake and acknowledge those risks that are inherent therein and that you may freely withdraw from any activity and there is no pressure whatsoever to take part.
* You warrant that you have not relied on any representation made by us, which has not been stated expressly in these Terms.
*We will not accept responsibility or liability for any client who contravenes any law or regulation of any area visited. Any independent arrangements that you make that are not part of the Via Ferrata experience are entirely at your own risk. We do not accept liability for any loss or damage, however caused (including through negligence), which you may directly or indirectly suffer in connection with this contract or in respect of a failure or omission on the part of us to comply with its obligations under this contract.
*This disclaimer set out in these Terms does not attempt or purport to exclude, restrict or modify liability arising under applicable laws if, and to the extent, such liability cannot be lawfully excluded.
* we, or our affiliates, subsidiaries, officers, and/or Agents accept any responsibility for any injury, illness, death, loss (including loss of enjoyment and loss of business, profits or employment), damage, expense, cost or other claims or liability of any description whatsoever which results from: (i) any fault of you or any member of your party, (ii) any fault of any third party unconnected with us and the provision of the services for which you have contracted with us; (iii) any force majeure circumstances ?(as described herein) which are beyond our reasonable control. Nothing in these terms and conditions shalllimit or exclude our liability where such exclusion is not permitted under applicable law.